Support Staff Specialist

By May 28, 2019 No Comments


The purpose of this classification is to provide direct care to agency’s DD client population, and ensure that contracted services are provided on a continuous basis.  This entry level classification does not require previous experience in serving the DD population.


Essential Functions Statement(s)

Provide direct services to facility residential clients (e.g., ICF-DD, Supported Living) (e.g., assist client(s) with completion of various programming needs & requirements (e.g., monitoring and passing medication(s), client assigned house chores, meal preparation), personal care needs (e.g., proper dress, hygiene), & documenting clients’ cooperation, activities, behavior issues; ensure health & safety of clients is maintained in accordance with delegated nursing guidelines. Monitor facility (inside and outside perimeter) on a routine basis to ensure safety of clients, staff and the community at-large (e.g., monitor incoming and outgoing telephone calls, conduct house and perimeter checks); ensure clients conduct themselves as directed while in the community &/or other public establishments; maintain itinerary sheets to account for whereabouts of all clients at all times performs routine coverage duties (e.g., maintains logs, files, activity records, issue violations).

Meet with program staff, clients, regarding specific cases (e.g., client compliance with program requirements); track client activity (via Tracker &/or other internal system) in order to ensure information is accurate, consistent and maintained in the proper location and format in accordance with established laws, rules, policies and procedures; receives telephone inquiries from public, clients’ family members, probation/parole authorities regarding procedures, rules and guidelines & refers to authorized staff; sorts, distributes mail.


High School Graduate or General Education Degree (GED)


No prior experience necessary

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Job Category: Support Staff

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