This position will oversee activities of assigned programs/facilities for DD Services. Thorough knowledge of assigned program(s) is required, including social work theories, interventions, evaluation techniques & treatment systems. The Program Manager will demonstrate leadership skills, in order to ensure clients are engaged on a routine basis, utilizing cognitive behavioral techniques, foster & promote healthy decision making & positive interpersonal skills.
Essential Functions Statement(s)
- Performs direct supervisory tasks (e.g., interview, select employees, recommend discipline, respond to grievances, conduct performance appraisals; approve/deny leave requests; conduct staff meetings), as required for residential program/ facility oversight.
- Oversees activities of assigned DD programs &/or facilities providing independent program related services as required by contractors (e.g., DODD), external entities with which business is conducted &/or evaluated (e.g., county DD agencies, DODD), agency requirements (e.g., develops, implements and evaluates program policies & procedures for assigned program(s); ensures consistency in interpretation of agency policies, procedures & contracts & provides guidance for, or independently establishes operational protocol; assist program managers, or other assigned staff (e.g., DD) with cases involving extreme behaviors requiring support &/or assistance from local authorities (e.g., police, emergency medical services, health & safety officials) &/or which present potential hazard to assigned staff &/or facility (e.g., exposure to diseases, violence &/or threats, safety hazards).
- Maintains confidentiality of client and employee information, files, data; develops & implements operational goals & objectives; reviews case files for compliance with federal, state laws, agency standards, rules & accreditation guidelines.
- Acts as a community advocate, in order foster and promote good neighbor perspectives, observances, and experiences; reviews statistics regarding services for specific program activities, trends, industry research results; assists external entities with difficult &/or sensitive inspections, investigations (e.g., county DD agencies).
SKILLS & ABILITIES
Education: Bachelor’s Degree in psychology, social work, criminal justice
or 3 plus years as a manager or Supervisor.